The most common questions
Sign-in and account
Getting into the platform and managing your account
The platform is at app.metricalgo.com. You sign in with email and password: there is no sign-in with Google or other accounts.
I forgot my password
I forgot my password
On the sign-in page press “Forgot password?” and enter your account email. You receive an email with a link and a verification code: open the link, or enter the code, and choose a new password.
The link is valid for a short time. If it has expired, request a new one from the same page. If the email does not arrive, check your spam folder.
Recover access →I just signed up and cannot sign in
I just signed up and cannot sign in
After you sign up we send an email to confirm your address. Until you confirm it, sign-in stays blocked. Look for the email in your spam folder too.
How do I sign up?
How do I sign up?
From the plans page choose Free, Starter or Pro. The Free plan needs no credit card: an email, a phone number and a password of at least 8 characters are enough. Paid plans go through Stripe’s secure checkout.
Start free →How do I change my email or password?
How do I change my email or password?
Inside the platform open Profile. In “Edit Profile” you change your email; in “Change Password” you choose a new password, entering the current one first.
The new email takes effect at once, with no confirmation email: make sure it is spelled right, because from then on it is what you sign in with.
Open your profile →How do I delete my account?
How do I delete my account?
In Profile, under “Danger zone”, you find “Delete account”. After the request you are signed out at once and your subscription stops renewing: it stays paid until the end of the current period.
You have 30 days to change your mind: sign in again with your email and password and you can recover the account. If you need a copy of your data, write to us.
Which languages does the platform speak?
Which languages does the platform speak?
Italian, English and Spanish. Switch language from the selector at the top, next to the light/dark theme.
Plan and billing
Changing plan, cancelling, downloading invoices
Payments are handled by Stripe. Everything about your plan starts from Profile → Subscription.
How do I move to a higher or lower plan?
How do I move to a higher or lower plan?
In Profile → Subscription you find “Change plan”. If you are on the Free plan today, pick a plan and pay with Stripe. If you already have a paid subscription, the change goes through Stripe’s billing portal, with the “Manage plans and invoices” button.
Open Subscription →How do I cancel my subscription?
How do I cancel my subscription?
In Profile → Subscription press “Manage plans and invoices”: Stripe’s portal opens and you can cancel there, whenever you like.
Cancelling takes effect at the end of the period you already paid for: until then the service stays active, then the subscription does not renew.
Open Subscription →Where are my invoices, and how do I change my card?
Where are my invoices, and how do I change my card?
Also in Stripe’s portal, from the “Manage plans and invoices” button in Profile → Subscription: download invoices and update your payment method there.
How often do I pay?
How often do I pay?
Every month, every three months, every six months or every year: longer periods cost less per month. The subscription renews by itself at the end of the period unless you cancel.
See the prices →Can I get a refund?
Can I get a refund?
The rules on withdrawal and refunds are in the Terms and conditions, under “Right of withdrawal and refunds”. To make a request, write to us from your account email.
Read the terms →Notifications
Receiving your systems’ signals
Notifications arrive in the platform, by email, on Telegram, on Discord or via webhook. Each plan has a maximum number of active systems: 1 on Free, 7 on Starter, 30 on Pro.
I do not receive notifications
I do not receive notifications
Check three things. First: that the system is active, meaning you are monitoring it. Second: in Profile → Notification Channels, that the channel you use is switched on. Third: for Telegram and Discord, that the account is linked in Profile → Linked Accounts.
System notifications always stay in the platform, on the Notifications page: if they are there but not on your phone, the problem is the channel.
Open Notification Channels →How do I link Telegram or Discord?
How do I link Telegram or Discord?
In Profile → Linked Accounts link your Telegram or Discord account. For Discord you can also use a webhook from your server. Then switch the channel on in Profile → Notification Channels.
Open Linked Accounts →Can I receive notifications via webhook?
Can I receive notifications via webhook?
Yes, on the Pro plan: enter your webhook address in Profile → Notification Channels.
Are prices real-time?
Are prices real-time?
No. Signals use market data delayed by 15 minutes and are checked at set times during the session, not tick by tick. When a notification arrives, check the current price before you act.
Data and calculations
Understanding the numbers you see
Every number in the platform comes from historical data and written rules. We explain them in full on Discover.
How are the backtests calculated?
How are the backtests calculated?
Where the data comes from, how the percentile limits are computed, when a trade opens and closes, what fees cost, what the metrics mean: it is all on Discover’s “How we calculate” page, written by reading the engine’s code.
How we calculate →Is there a guide to the platform?
Is there a guide to the platform?
Yes, inside the platform: the Guide section explains every page, and many pages have a button that opens the guide for that screen.
Open the guide →Do past results guarantee future ones?
Do past results guarantee future ones?
No. A backtest measures how a system would have behaved in the past, with fixed rules. It is a measurement, not a promise: tomorrow’s market can do things history has never seen.
Which site
One site for each thing
MetricAlgo has several sites. Here is what you find on each.
metricalgo.com
What MetricAlgo does
The services, how MetricAlgo Options works, the plans and prices.
app.metricalgo.com
The platform
Where you choose systems, size them and receive notifications. Needs an account.
discover.metricalgo.com
How we calculate
The method behind the numbers, explained in full.
hst.metricalgo.com
Historical Stats Tools
Tools to read the historical series of a stock.
Contact
Did not find the answer? Write to us
Write to info@metricalgo.com. A person on the team will reply.
info@metricalgo.comAngelo Mileto & C. · Plaza de la Feria 36 · 35003 Las Palmas de Gran Canaria · Gran Canaria, Spain · NIF Y4521525S
To get a faster answer, include:
- the email you signed up with
- your plan
- the page or system you are asking about
- what you expected and what happened, with a screenshot if you can